SERVICE AGREEMENT

By placing and accepting an order, both the Client and Osilk. agree to be bound by the following terms and conditions:

(A) Ordering

Once received the online, fax, phone or mail order from the Client , Osilk will get the Tailor to start preparing as soon as possible. By placing an order, the Client confirms that all the measurements and instructions on that order are correct and final.

Once placed, an order cannot be cancelled. Only under very special circumstances and on the sole discretion of Osilk and the Tailor, and provided that the order has not yet entered the preparation process, the order can be cancelled upon request from the Client subject to a 10% handling fee (to cover the administrative expenses and credit card company charges etc.). Upon confirmation, 90% of the invoice total will be refunded to the Client.

Once ordered any change in the measurements or instruction should be made within 24 hours from ordering.

(B) Measurements

The fit of an order is only as good as the accuracy of the measurements given by the Client. The Client will give EXACT body measurements. The Tailor will make 1 to 4 inches extra on Bust, Waist, Hips (for easy movement) and Garment length (for the curve at the waist area) as appropriate. On all other measurements, maximum 1.5 inches plus/minus is allowed.

(C) Payment

By placing an order, the Client authorizes that Osilk debit the payment immediately. Osilk will pass the order to the Tailor immediately and the Tailor will start working on the order once the payment has been processed successfully.

(D) Shipping

Delivery time counts from the moment all the measurements and instructions for an order are finalized and confirmed. A business day is defined as a calendar day other than Saturday, Sunday or any public holiday in the country where the Client or the Tailor locates.
The tailor will be responsible for delay caused by reasons other than the below-mentioned, and will refund to the Client:

Osilk should not be responsible to any delay caused by any uncontrollable factors including lengthened custom clearance, postal delay, and any human or natural disaster.

Delivery to Postal Box is not recommended. The Tailor should not be responsible for any delay thus caused.

(E) Return Policy

THE CLIENT UNDERSTANDS THAT DUE TO THE MADE-TO-MEASURE NATURE OF THE GARMENT, ALL ORDERS ARE NOT REFUNDABLE, NOR RETURNABLE, NOR EXCHANGEABLE. SHOULD THERE BE A MISTAKE MADE BY THE CLIENT, THE REMEDY IN PARAGRAPH (F) WILL BE APPLICABLE.

(F) Remedy for mistake made by Osilk and the Tailor

The only exception to paragraph (E) is if the Tailor made an error in the correct measurements given by the Client outside of the definitions given in "Measurements" as in paragraph (B) above. In such case the Tailor is obliged to, at his discretion, alter or remake the garment for FREE under the following terms:

- If Osilk requests the Client to return the garment to our UK office for alteration, Osilk will reimburse postage to the Client.
-Osilk will refund £5.00 (GBP ) as compensation for the delay.
- The garment will be altered or remade EXACTLY to the ORIGINAL measurements and instructions given in the original order. No subsequent amendment is acceptable. (Should the Client request any change to the original order, fees as mentioned at paragraph (G) below will become applicable.)
- Osilk will get the Tailor to alter/remake the garment as soon as possible and ship it back to the Client as quickly as possible

The Client understands and agrees that the above-mentioned remedy would be the full and final solution to the problem.

Due to variation in properties and calibrations of different monitors, the colours on the screen may not 100% reflect the true colours of the fabrics. Certain colour variation should be expected and thus under no circumstance colour variation would be considered an error.

(G) Remedy to mistake made by the Client

Sometimes clients may make mistake in taking measurements. For example, clients might make rooms to the measurements instead of giving exact measurements as advised.

Osilk has the responsibility to help the Client in altering or remaking the garment on a no-profit base. The Client would return the garment to Osilk at our UK office and agrees to pay the following cost:

- If the garment can be altered (e.g. letting out a little bit or making it shorter/narrower): FREE

- If the garment cannot be altered but can be changed to another style (e.g. a dress too short which can be altered to become a top): 25% of the original garment cost

- If the garment should be remade: 50% of the new garment cost

The Client will pay return shipping cost from China of £10.00

(H) Return Address

All returns should only be made directly to Osilk at our UK office.